Privacy Policy

1. Information We Collect

Information You Give Us Directly

When you fill out a contact or estimate request form on our website, we collect the information you provide. This may include your name, phone number, email address, street address, and a description of your project. We use this information only to respond to your inquiry and, if you become a customer, to communicate about your project.

Information Collected Automatically

When you visit our website, certain information is collected automatically by our hosting and analytics providers. This may include your IP address, browser type, device type, the pages you visit, and the time and date of your visit. This information is collected in aggregate and is not linked to your personal identity unless you have also submitted a form.

Cookies

Our website may use cookies - small text files stored on your device - to improve your browsing experience and to help us understand how visitors use our site. You can set your browser to refuse cookies, but some parts of our website may not work correctly without them. We do not use cookies to track you across other websites.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate request or inquiry
• To communicate with you about your project
• To schedule site visits and consultations
• To send you project-related updates or follow-up information
• To improve our website and understand how visitors use it
• To comply with legal obligations, if required

We do not use your personal information for advertising targeting, and we do not sell or rent your information to any third party.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to others. We may share information with third-party service providers who help us operate our website or run our business, such as our form processing provider (Tally), website hosting provider (Vercel), and analytics tools. These providers are contractually required to protect your information and may not use it for their own purposes.

We may also disclose your information if required by law, court order, or to protect the rights and safety of West Melbourne Fence & Deck, our customers, or others.

4. Third-Party Services

Our website may include features powered by third-party services, including:

• Google Maps - used to display our location. Google's privacy policy applies to data collected through this service.
• Tally - used to power our contact and estimate request forms. Tally's privacy policy applies to data submitted through their platform.

We encourage you to review the privacy policies of these third-party services if you have concerns about how they handle your data.

5. Data Retention

We retain the personal information you submit through our forms for as long as is reasonably necessary to respond to your inquiry, complete your project, and fulfill any applicable legal or business obligations. If you would like us to delete your information, please contact us using the information below and we will handle your request promptly.

6. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to know what information we hold about you
• The right to request a copy of your information
• The right to request that we correct inaccurate information
• The right to request that we delete your information
• The right to opt out of any marketing communications (though we send very few)

To exercise any of these rights, please contact us by email at sales@westmelbournefenceanddeck.com.

7. Security

We take reasonable steps to protect the information you share with us from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out: